Your retention marketing team.
For every stage of growth.

We build a retention marketing machine to drive more second orders, grow subscriptions, cross-sell products, and increase lifetime value.
That’s how Longplay grows your business.
Book Your Discovery Call

Ways To Work With Us

Best for companies < $10M in revenue

Email & SMS Only

We turn your email & SMS channels into scalable profitable, revenue-generating machines with campaign & flow optimization, A/B testing & customer lifecycle analysis.
Best for companies $10M+ in revenue

Retention Marketing Team

Email & SMS is just the start.

We’re experts in direct mail, subscription management, replenishment & cross-sell optimization, quizzes, customer surveys, loyalty & referral programs.


Email, SMS & more - all built for maximum speed to launch your brand, drive revenue & keep your customers coming back.

Audit & Strategy Roadmap

Have a great team that just needs some guidance? We’ll perform a retention marketing audit, build your custom roadmap & give you our strategy playbook to power new growth.

Hear What DTC Brands Are Saying About Us

"The team was able to provide both a significant amount of strategic support as well as the ability to independently execute."

"In preparation for Black Friday and the holiday season, Longplay did a great job helping us to create a strategic and comprehensive email strategy. We had a lot we were trying to accomplish and offer customers, with specific offers targeting different kinds of customer segments. Longplay not only executed but helped refine which customers to target, when, and how best to get their attention. The team was able to provide both a significant amount of strategic support as well as the ability to independently execute. We would not have had the same level of success without them".
Josh Friedman
VP of Growth and Marketing, Dr. Squatch

"I wish I had found Longplay years ago!"

"I cannot recommend Longplay strongly enough! They’re brilliant at email marketing and are uber organized. Our list has grown exponentially and our conversions from emails even more. They have created all of the email sequences that are necessary so that we are always communicating effectively with our customers. I wish I had found Longplay years ago!"
Tina Anderson
Founder & CEO, Just Thrive

"The cherry on the top is how fun and easy their team is to work with!"

"Longplay really understood Popov Leather’s brand from the start and crafted emails that were a breath of fresh air. From strategic thinking to high-quality creative and their level of Klaviyo sophistication (such as A/B testing), Longplay exceeded my expectations. They understand the customer journey, and it shows in their work. The cherry on the top is how fun and easy their team is to work with! I enjoy our bi-weekly calls and appreciate their responsiveness to all my emails. Longplay really nailed our email, which freed our team to concentrate on other areas of our business. It’s hard to find an agency that delivers results and is a pleasure to work with; I feel lucky to know them."
From Popov Leather

"The team at Longplay delivers on time and best of all does not require significant oversight or hand-holding."

"Working with Longplay was literally the difference maker in my brand’s survival. I purchased the company as a turnaround project, and revenues were quickly falling when we engaged Longplay. Their fast work and expertise quickly cemented email as our most profitable channel. Adding in multiple variations of different flows was really a game changer for us because this is an excellent way to increase conversion on already paid-for traffic. The team at Longplay delivers on time and best of all does not require significant oversight or hand-holding. As we like to say in the military, they are truly a fire and forget solution."
Mike Brown
CEO, Brute Force

"We are beyond pleased with the investment in Longplay."

“The Longplay team has been amazing to work with. Not only have they helped to better foster relationships with our customers, drive incremental revenue for the business, and increase conversion rates through email, their team has been nothing short of outstanding! The Longplay team takes the time to fully understand your brand - everything from your unique selling points to your brand voice, they truly care about representing your brand in its most authentic way. As an emerging brand, we are very thoughtful about who we bring on as partners. As we began our relationship with Longplay, we knew right away they'd fit right into our ICONIC family! We are beyond pleased with the investment in Longplay.”
Emily Stubler
Director Of Marketing, ICONIC Protein

"Longplay hit the ground running owning all our email marketing strategy."

"Longplay has been critical for driving revenue growth at Ojai Energetics. Even after just the first few months of working together, we saw major results with regard to our revenue and our list engagement. Longplay hit the ground running owning all our email marketing strategy. As a CBD brand, we have a limited number of digital channels to grow our e-commerce business and Longplay’s email strategy has been a critical part of that growth. I’d recommend anyone who’s looking to grow their e-commerce business to work with them!"
Will Kleidon
Founder & CEO, Ojai Energetics

"In just 60 days we saw an over 30% increase in business revenue from our email marketing efforts"

"First and foremost, the Longplay team is incredible to work with. They’ve helped us navigate and execute strategic pivots, from new product launches to last-minute promotions, and we felt supported in each step of the way. From strategy to creative, they provided top-quality service. But on top of that, the revenue we gained from our partnership Longplay speaks for itself. In just 60 days we saw an over 30% increase in business revenue from our email marketing efforts. By opening up and optimizing this channel, they’ve helped us build a list of loyal fans and engaged new customers!"
Molly Fienning
Founder & CEO, Red Clay Hot Sauce

"Continually implementing A/B testing"

“Longplay is a pleasure to work with. Beyond having regularly scheduled calls and working effectively through project management platforms, they were open and willing to jump onto calls with us at any time to make sure that our needs were being met. They took the time to continually implement A/B testing to determine the best methods for continually keeping our customers actively engaged. The Longplay team is courteous and works to meet the goals of each client."
Kirsten Pohle
Director of Operations & Product, Wholesome Culture

"Above & beyond to deliver creatives up to part with our Creative Team"

"Longplay developed an exceptional partnership with Lights Lacquer and their dedication and attention to our email program is evident. Their talent for not just strategy, but aligning themselves with the brand’s creatives was a point of difference that definitely caught our eye. They went above and beyond to deliver visuals & creatives that were up to par with our internal creatives team. They were able to really help us with the necessary talent to execute an email program above our expectations."
Andrea Gallardo
Senior Marketing Manager

"Longplay was extremely streamlined and focused"

"We were able to implement one strategy immediately which improved our email CTR by +125%. Longplay answered all of our questions diligently during the meeting and we’re so appreciative of the work they did to improve our email tactics. We will continue working with them in the future!”
Allison Hyland
Ecommerce & Digital Marketing Manager, Michel Germain

"Working with Longplay is the equivalent of creating the best sales person ever"

“I cannot recommend Longplay enough! As a small and scrappy DTC e-commerce brand, it's imperative that we can ensure our customer journey is consistent throughout each engagement point. Working with Longplay is the equivalent of creating the best sales person ever to tell your story 24/7 without you having to say a word. Longplay helps ensure that we can make money while we sleep that 100% justifies the initial investment. We really enjoyed working with the team and how we got everything we needed in a timely manner and how the team treated Anact as if it was their own. Jess is a genius and great at running ideas past or problem solving issues as they arise. We plan to work with Longplay in the future and would recommend them to anyone looking to invest in their email marketing!”
Brianna Kilcullen
Founder & CEO, Anact

"The team was a joy to work with"

“Longplay came highly recommended to us from a number of other Ecom businesses and we were not disappointed. They made the entire process feel effortless from our side with clear communication and a well structured approach to taking over our email marketing, which involved re-strategizing and rebuilding our flows and taking over all campaigns. Their work led to an immediate email revenue uplift and not only did it deliver instant results, but also left a positive lasting impact on our email marketing program. The team was a joy to work with, they brought a really positive and confident energy to the table, I would 100% recommend partnering with them.”
Ash Palmer
Head of Marketing, Melon Optics