Your full-service retention & lifecycle marketing partner.
To help you nurture, convert & retain more customersWork With UsOur Services
Here’s How We Can Partner
Three options for our partnership to set you up for success.
Full-Service Email & SMS Marketing
Need a specialized retention and lifecycle marketing team for your brand? We start with a comprehensive audit & strategy development & in-depth onboarding to become experts on your brand. Then we’ll partner with you as an extension of your internal team to manage your email & SMS channels end-to-end, from ideation to launch.Work With Us
Email & SMS Flow Building
Need a lifecycle marketing team to audit and build your email & SMS flows for your customer journey? We’ll partner with you on a one-time project to build your email & SMS customer journeys to nurture, convert, and retain your customers. We’ll also support and educate your team along the way to ensure they’re set up for success beyond our partnership.
Retention & Lifecycle Marketing Audit
Need an expert to audit your lifecycle marketing program? We’ll review your account to find the gaps in your customer journey and what’s holding you back from scaling. Then we’ll build your team a strategy and action plan to execute.Work With Us
Who We’ve Worked With
We help our clients build brands that nurture, convert & retain customers.
The Longplay Partnership
Thoughtful strategy. Beautifully designed creative. A fully managed team. Meet the triple-threat that makes Longplay so unique.
Thoughtful, Data-Driven Strategy
Tired of a strategy that’s just about “getting some emails out”? We evaluate your business goals and take a holistic approach to build an effective email & SMS strategy that nurtures, converts, and retains more customers
Thoughtful strategy on segmenting your customers to send the right message to the right customer, at the right time
Customer Journey Mapping
Flow strategies to build an incredible customer experience to increase customer lifetime value and create raving fans
Building For Business Goals
Retention strategies built to achieve business goals such as: increasing AOV, increasing 6-month LTV, reducing subscription churn, increasing product adoption
Sustainable, Scalable Growth
Taking a long-term approach to protect your brand and help you build relationships at scale with customers
Beautiful, Custom Designed Creative
Every brand is unique and your emails should be too. Our team develops high-quality, creative emails that convert. Plus, you won’t find any templates here! Each email is custom created for your brand to create an incredible customer experience.
Thoughtful & Custom Built
We don’t use any templates. Every email is created from scratch by our in-house copy and design teams for your brand and customers.
Ideation To Execution
We handle email production end-to-end - including email ideation, content production, and multiple internal reviews - so you can be as hands off as you’d like
Your Own Creative Team
Your Longplay creative team works as an extension of your team to get familiar with your brand voice, tone, design guidelines, and customers
Emails You Can Be Proud Of
Our creative & strategy teams work together to craft beautiful, data-driven emails that your customers are excited to receive and convert.
Great ideas only matter if they’re executed. Our operations team works with your as an extension of your internal team to ensure world-class execution while saving you time and allowing us to be agile as your business evolves.
A True Partnership
Work with a team you can trust to do things right the first time, take ownership, and partner with you long-term
An Extension Of Your Team
A team you can work seamlessly with. We have daily communication through Slack & Asana so we can stay agile day-to-day and solve problems with you as they come up.
We’ll Manage You
The last thing you need is another team to manage. We’ll report to you, set ourselves up for success, and provide regular status updates so you always have line of sight.
System & Process Driven Project Management
We’ve spent time honing in our execution and project management strategies to ensure quality, reduce reactivity, and still pivot quickly when needed.